I want to say a positive for the DRMC ER STAFF. I recently had a severe allergic reaction to medication with a BP of 70/40. I was obviously very ill and covered in hives and splotches. I had to be ambulanced from the clinic to the DRMC.
The Ambulance staff were very kind and alert to my needs before, during and at the end of my transportation across town. Once arriving, the DRMC staff immediately took action to admit me and determine the cause of the reaction. Every one was attentive, courteous and professional. When questioned they answered an explanation or offered it, before the question occurred.
Knowing how low my BP was, I was scared to death and doing a lot of mental praying to God from the ride in the ambulance to arrival at DRMC. Within a short time, the physician, Hilton O'Neal and staff had my symptoms back under control. I had arrived around 4:30/5:00 PM and was treated and released in much better shape by 6:30PM.
At the end of the evening, I was splotch free and feeling sooo much better!!! I was truly relieved and impressed by everyone taking care of me. Thanks to all on the ER day staff on April 14th, 2009!!
It is great to hear a positive note about DRMC. The truth is that DRMC has some excellent doctors and nurses who are very talented and dedicated to their jobs. Positive ER experiences are rarely shared... because good service is what we expect from all health care providers.
Almost all of the criticism directed toward DRMC seems to be centered around its administration and their seemingly wasteful expenditures and unappreciative attitude toward staff.
It is hard for doctors and nurses to take pride in their jobs if they are not "appreciated" by the leadership of the hospital. Sure, both physicians and nurses make very good salaries, but if you dread going to work every day because of the bureaucratic BS from above, you can not perform your job effectively.
Health care dollars need to be spent "at the bedside" rather than in the "boardroom". If you look at any successful hospital in the country, you will see the "teamwork" starts at the top. When leaders lose sight of the fact that the patient is THE most important person in the hospital, quality care is compromised and the hospital's reputation will eventually suffer. Such is the case at DRMC.
I commend the employees of DRMC for their dedication to patient care in the face of administrative "abandonment". One of the first lessons in medical school is how to differentiate treating the causes of an illness rather than its "symptoms". To blame the many talented clinical staff members at DRMC is to attack the symptoms of a problem... without ever addressing the actual cause.